1. Information We Collect
liv18To register and deliver our services on -, we collect the following types of information. We only collect what is genuinely necessary to provide the service — nothing more.
| Data Type |
Example |
Reason for Collection |
| Identity Information |
Name, date of birth |
Account Verification & Age Confirmation |
| Contact Information |
Mobile Number |
Login Verification & Support |
| Financial Information |
Mobile Banking/Nagad Number |
Deposit & Withdrawal Processing |
| Device Information |
IP, Browser, OS |
Security & Fraud Prevention |
| Usage Data |
Game history, login times |
Service Improvement & Support |
- You will always be clearly informed before any data is collected.
- Information you provide voluntarily — such as messages sent via support chat — may also be retained.
- Sensitive financial information is stored in encrypted form.
2. How We Use Your Information
liv18 Your data is used only for legitimate and necessary purposes. We never use your information for unrelated purposes. Details are outlined below:
- Account Management: Your information is used for registration confirmation, login verification, and account security.
- Transaction Processing: Financial information is used to process deposits and send withdrawals.
- Customer Support: Our support team uses your information to help resolve your issues.
- Security Assurance: Data is analyzed to detect fraud, money laundering, and illegal activity.
- Service Improvement: Usage patterns are analyzed to improve the liv18 platform.
- Legal Compliance: Information may be used to comply with applicable laws and regulatory requirements.
- Promotions & Bonuses: Your data may be used to send you relevant offers based on your preferences — however, you can opt out at any time.
3. Data Sharing & Disclosure
liv18 Your personal data is never sold or shared with third parties for advertising purposes. However, data may be shared in the following limited circumstances:
- Payment Processors: Only the minimum information required to process Mobile Banking, Nagad, Rocket, and USDT transactions is shared with the respective payment providers.
- Technology Partners: Trusted technology service providers are granted limited access to specific data necessary for platform operations.
- Legal Obligation: Information may be disclosed in response to lawful requests from government or regulatory authorities under applicable Bangladesh law.
- Fraud Investigation: If fraud is detected on an account, relevant data may be shared with the investigating authorities.
liv18 never shares your password, PIN, or full financial account number with any third party. Stay alert if anyone asks for this information.
4. Cookies & Tracking Technologies
liv18 The website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your experience.
- Essential Cookies: Required for login sessions and security — these cannot be disabled.
- Functional Cookies: Remembers your language preference and personalization settings.
- Analytics Cookies: Anonymous data is collected to understand which pages are used most.
- Cookie Controls: You can block or delete cookies through your browser settings, though some features may not function properly as a result.
Our app uses secure local storage instead of cookies, so your data never leaves your device.
5. Data Security Measures
Protecting Your Data liv18 We use the highest industry-standard security technology — not just in words, but in practice. Here is what we actually do:
- TLS/SSL Encryption: All data transfers are secured with 256-bit TLS encryption.
- Two-Factor Authentication (2FA): Mobile OTP verification is mandatory at login.
- Data Encryption at Rest: Sensitive data stored on our servers is kept encrypted.
- Regular Security Audits: Third-party experts conduct regular audits of our systems.
- Limited Access: Only authorized personnel may access specific data.
- Firewall & DDoS Protection: The platform is protected around the clock against external attacks.
If you suspect a security issue, contact [email protected] immediately. We will act promptly.
6. Your Privacy Rights
liv18You have clear rights over your personal information on -. We respect those rights and are ready to support you in exercising them:
- Right to Access: You can request to see what information we hold about you.
- Right to Rectification: You may request a correction if any of your information is inaccurate.
- Right to Erasure: Under certain conditions, you may request that your information be deleted.
- Right to Restrict Processing: You may request that your information not be used for specific purposes.
- Right to Portability: You can request a copy of your data in a portable format.
- Right to Object: You may opt out of marketing communications at any time.
In some cases, we may be legally required to retain certain data due to legal obligations or ongoing investigations — in which case a deletion request may not be fulfilled.
7. Children's Privacy
liv18 This platform is strictly for adults only. No one under the age of 18 may use this site, and we do not knowingly collect any information from minors.
- Age is verified at registration using your date of birth.
- If there is reason for doubt, the platform may request documents to verify your age.
- Any account found to belong to a minor will be immediately suspended and the associated data deleted.
- Parents who suspect an account has been created in their child's name can report it to our support team.
8. Third-Party Services & Links
liv18 Trusted third-party services such as payment gateways and game providers are used to operate the platform. These providers are contractually bound to uphold our privacy standards.
- Payment gateways (Mobile Banking, Nagad, Rocket) operate under their own privacy policies.
- Game providers can only access gameplay data — not personal information.
- Third parties are not permitted to use your information for their own purposes.
- NDAs and data processing agreements are in place with all third-party partners.
9. Changes to the Privacy Policy
liv18 This privacy policy may be updated as needed. For significant changes, a notice will be posted on the website and a brief notification may be sent to your registered mobile number.
- The date of the latest update will always be displayed at the top of the page.
- Continued use of the platform after any changes will be considered acceptance of the updated policy.
- If you object to the updated policy, you may request account closure.
10. Contact & Complaints
If you have any questions, concerns, or requests to exercise your rights regarding the Privacy Policy liv18Contact the - support team directly. We typically respond within 48 hours.
- Email: [email protected] (for general inquiries)
- Live Chat: Log in to the platform and chat with us directly.
- Submit a request to support to delete or correct your data.
Rights-related requests will only be processed after your identity has been verified, to ensure the security of your data.