Play Responsibly Set time limits Stick to your budget 18+ only Support is always available Play Responsibly Set time limits Stick to your budget 18+ only Support is always available
Responsible Gaming

Responsible Gaming — Build Safe & Healthy Gaming Habits at liv18

Liv18 believes gaming is entertainment — not a burden. We want you to play with enjoyment, stay within your limits, and reach out for help whenever you need it.

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liv18 We firmly believe that responsible gaming is not just a rule — it is a mindset. Problems arise when online gaming crosses the line from entertainment and begins to affect everyday life. We want every player on our platform to have a healthy, mindful, and enjoyable experience.

Responsible Gaming It means betting within your means, setting time and spending limits, and treating gaming as entertainment rather than a source of income. At liv18, we are deeply committed to this principle and provide tools on our platform to help you stay within those limits.

Liv18 is committed to transparency and to earning the trust of millions of users across Bangladesh. We understand that financial pressure can make quick-money promises tempting — but gaming is never a guaranteed source of income. It is entertainment, and it should always be enjoyed with that in mind.

Let gaming be a source of fun, not anxiety.
Know your limits and play within them.
Seek support right away if you feel something is wrong.
Table of contents

1. What is responsible gaming and why does it matter?

Responsible gaming means playing consciously, within your means, and purely for enjoyment. It means asking yourself before every session — how much time will I spend, how much am I willing to lose, and can I stay calm if things do not go my way?

liv18At -, we follow international responsible gaming standards to ensure a safe experience for all players. Gaming should be a form of entertainment — and keeping it that way means setting a budget, respecting time limits, resisting the urge to chase wins, and never betting more out of frustration after a loss.

Research shows that problematic gaming habits tend to develop gradually — not all at once. It often starts as entertainment, becomes a habit, and then a dependency. Awareness is the most powerful tool for breaking this cycle.

  • Not treating gaming as a source of income
  • Avoid playing with borrowed money or funds taken on credit
  • Never let gaming take priority over family or work
  • Resist the urge to chase losses
  • Never spend beyond your set budget

2. Limit-setting tools on liv18

liv18 The platform offers a range of effective tools to support responsible play. Use them to set your own limits on your own terms, with no outside pressure.

  • Deposit Limit: Set a maximum daily, weekly, or monthly deposit amount. Once set, it cannot be increased before the designated period ends.
  • Session timer: Set a maximum duration for each gaming session. You will receive an automatic alert when your time is up.
  • Bet limits: Set a maximum amount per bet to prevent heavy losses in a single session.
  • Loss limits: Your session will automatically end once you have lost a set amount.
  • Reality check: You will receive periodic notifications reminding you how long you have been playing.
  • Cooling-Off Period: You can temporarily suspend your account for a break ranging from 24 hours to 30 days.
These limits can be set or adjusted at any time through Account Settings. Reducing a limit takes effect immediately, but increasing one requires a 72-hour waiting period.

3. Self-exclusion process

If you feel gaming is getting out of your control, liv18Use -'s self-exclusion feature. It is one of the most important tools available and your strongest line of defence when it comes to responsible gaming.

Self-exclusion means voluntarily closing your account for a set period of time. During this period, you will not be able to log in, make deposits, or play any games.

  • Short-term break (1–30 days): For a temporary break; your account resumes automatically once the period ends.
  • Long-Term Exclusion (1–5 years): For an extended period; once it ends, you will need to submit a new request to resume playing.
  • Permanent self-exclusion: If you want to stop gaming entirely, you can request a permanent account closure.
Once you apply for self-exclusion, liv18 will stop sending you any promotional offers or bonus messages. Contact support and the exclusion will be activated within 24 hours of your request being received.

4. Recognizing signs of problem gambling

We do not always notice when entertainment starts becoming a problem. If you or someone you know is showing any of the signs below, seek help right away:

Risk Level Signs Advice
Low Occasionally playing longer than intended Set a session timer
Moderate Chasing lost money by playing again Use loss limits and cooling-off periods
Moderate Skipping family time or responsibilities to play Lower your deposit limit, take a break
High Playing with borrowed money or household funds Apply for Self-Exclusion & Get Support
High Feeling restless or irritable when not gaming Seek professional help without delay
High Hiding gaming from family Permanent self-exclusion & counseling

5. Self-Assessment

Answer the questions below honestly. If more than three of your answers are yes, Responsible Gamingstart using the available tools or contact our support team.

Gaming Self-Assessment Questionnaire

1 Do you feel regret after spending more than your set budget?
2 Have you ever placed large bets on the same day to try to win back money you lost?
3 Have you ever skipped family time or important responsibilities to keep playing?
4 Have you ever borrowed money or taken credit to fund your gaming?
5 Do you feel restless or low when you are not gaming?
6 Have you ever hidden your gaming habits from family or friends?
7 Have you turned to gaming to escape stress or emotional pain?
8 Have you tried to stop gaming but failed repeatedly?
If you answered "Yes" to more than 3 questions, do not wait — talk to our support team. We do not judge; we help.

6. Parental Controls & Minor Protection

liv18 This is a strictly 18+ platform. No one under the age of 18 may register or play. We enforce this not just as a policy, but through technical verification as well.

  • Date of birth verification is mandatory at the point of registration.
  • A national ID or birth certificate may be requested if there is any doubt.
  • Any account found to belong to a minor will be immediately closed and the balance refunded.
  • Keep user profiles separate on shared family devices.
  • Keep browser parental controls enabled whenever children have access to the device.
  • Parents can contact support to report any suspected underage accounts.
We recommend using Google Family Link or iOS Screen Time to protect your family. Set a dedicated PIN or biometric lock specifically for the liv18 app.

7. Help & Support — You Are Not Alone

Problem gaming is not a personal weakness — it is a health issue, and it can be addressed. liv18 Our support team is always here for you. Our responsible gaming team is specially trained and handles every case with complete confidentiality.

  • Live chat support: 24 hours a day, 7 days a week — log in to the platform and chat with us directly.
  • Email:Email Support: [email protected] — share the details of your issue and you will receive a response within 24 hours.
  • Account Self-Help Tools: Log in, go to Settings, and submit a request to set limits or self-exclude.
  • Family support: If a family member has concerns, they are also welcome to reach out to us directly.
Asking for help takes courage. We do not judge — we just help. Your information is kept completely confidential.
6 Pillars of Responsible Gaming at liv18

We are not just talking about responsible gaming — we are actively building a culture of it.

Budget management

Decide how much you are willing to spend before each session. Use liv18's deposit limit tool to set a monthly budget and stick to it.

Time management

Set a time limit for your gaming sessions. Putting family, work, and health first — and gaming after — means it will never become a burden.

Play for Fun

Gaming is always meant to be fun. Win or lose, keeping that mindset makes every session enjoyable.

Recognizing warning signs

Pay attention to changes in your own behaviour. Catching the signs early means problems can be addressed before they escalate. liv18's reality check notifications are designed to help with exactly that.

Self-Exclusion Feature

You can self-suspend your account whenever you need a break — from a few days to permanently. The option is always available, on your terms.

24/7 support

Day or night, our support team is here whenever you need us. Our team is trained in responsible gaming and always ready to help.

FAQs

Answers to the questions our users ask most about responsible gaming.

Log in to liv18, go to Account Settings, and look for the Responsible Gaming section. From there you can set deposit limits, session timers, loss limits, and cooling-off periods. If you run into any issues, reach out via live chat.

For short-term self-exclusions, your account reactivates automatically once the set period ends. For long-term or permanent exclusions, you will need to contact support and complete a cooling-off period. We fully respect your decision.

Family members cannot access your account directly, but you can go into Settings yourself and set limits based on their advice. If a family member is concerned, they can contact our support team and we will take appropriate action.

Requests to lower a deposit limit take effect immediately. Increasing a limit, however, comes with a 72-hour delay — this is intentional, to prevent impulsive decisions made in the heat of the moment.

Contact the liv18 support team and we will point you toward the professional help you need. We can also provide information on mental health resources, including Kaan Pete Roi (Bangladesh) and other organisations.
Play Responsibly

Play with enjoyment, stay within your limits

All responsible gaming tools at liv18 are completely free to use. Register today and enjoy a safe, secure gaming experience.

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